Vacature Product Manager Customer Experience

Eneco logo

Product manager Customer Experience

Eneco - Rotterdam

3-5 years

32 - 40 uur

Digital & Tech

€80.000 - €100.000

Product manager Customer Experience

Eneco - Rotterdam

Digital & Tech

3-5 years

€80.000 - €100.000

32 - 40 uur

• Help us create the best mobile & web experience for our energy customers

• Help Eneco grow into a mobile first energy provider and enable more green energy product innovations

• Solve complex customer problems using data, design, and great attention to details

Why choose for Eneco?

At Eneco, we are diligently working towards a smarter, cleaner, and more sustainable future. We have an ambitious "One Planet" strategy, aiming to achieve climate neutrality for both our organization and all our customers by 2035. This entails providing innovative digital capabilities and smart solutions to realize these goals. Simultaneously, we focus on maintaining a good balance between work and personal life, fostering personal growth, and prioritizing customer orientation. Our goal is to collectively make a difference and create a more sustainable future for everyone.

What you'll do

As a Product Manager we would like you to join our Customer Experience Product Family, to help create the best mobile app & web experience for our million+ customers. You will help our customers from the moment they start on-boarding after signing up for an Energy contract with Eneco. You will also help them stay on top of every detail about their energy consumption, and compliment that with a smooth self-service experience. To be able to achieve that goal, you will partner with colleagues from tech, design, data, operations and customer service.

Is this about you?

• 5+ years of experience as a product manager

• Strong analytical skills and structured problem-solving

• Data-driven decision making

• Strong verbal and written communication

• High sense of ownership

You'll be responsible for

• Develop the vision and product roadmap for improving our mobile and app experience with focus on self-service and reducing customer contacts

• Create strong alignment with the different stakeholders that are involved in delivering this service to customers (operations and customer service)

• Partner with a cross-functional team of engineers, designers, and data experts to build the right solution for our business and our customers

• Co-define the right OKRs and own executing and delivering towards them

• Show high sense of urgency and energy to motivate your team to be more creative and drive change faster

This is where you'll work

The Customer Experience product family is a cross functional team working towards a shared mission. We utilize data to define our direction, and we measure our impact through quarterly OKRs. We collaborate on understanding our customers problems and define small steps to validate our solutions and progress towards the desired impact.

What we have to offer

Personal and professional growth

Eneco is fully committed to help you in your personal and professional development.

If you decide on a career at Eneco, you are choosing ambition, growth and opportunities. You will have all the space you want to improve yourself and do your job the way that suits you best, which includes having a good work-life balance.

Functie:	product manager customer experience
Startdatum:	22-5-2024
Ervaring:	Ervaren
Educatielevel:	HBO
Contracttype:	Vast
Salaris:	6173 – 7716
Uren per week:	32 – 40

Heb je interesse in deze vacature en wil je graag op deze functie solliciteren? Neem dan contact op met Unknown via Unknown of Unknown. Of bezoek hun website Unknown.