Vacature Manager Services

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Category: Client Service
Posted Date: May 30, 2024

Work Location(s): Capelle Aan Den Ijssel , Zuid-Holland , NL

ADP Netherlands is hiring a Manager Services to lead our Services teams to success!

• Are you ready for your next favorite job where you can elevate your and others' future career?
• Are you looking to join a dynamic, inclusive team environment with a culture of collaboration and belonging?
• Are you willing to develop yourself into a true people leader?

Then this opportunity is something for you!

As Manager Services you will be responsible for leading a team of Services associates of the Services Department of ADP Netherlands. Your primary accountability lies in driving team performance and achieving results in line with established departmental plans and priorities. You will exercise judgment, adhering to defined practices and policies, to address resource and operational challenges.

You manage and drive efficiency and innovations initiatives within and beyond the department. Your skills in deploying strategies are critical in this role. You will have a significant amount of collaboration with colleagues at all levels and functions to ensure we meet our goals. You seek opportunities, explore and realize synergies. You also build and maintain strong relationships and demonstrate our core values in all you do.

You will have a great degree of autonomy, visibility, and creativity in this role. But you won't be doing this alone. To thrive in this role, you should also be an inspirational manager who cultivates an inclusive environment and helps ADP and her associates to succeed by meeting its targets. As you continue to grow your career in leadership with us, your leaders will back your desire to pursue advancement and provide continual training.

A little about ADP: We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We've received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a DiversityInc® Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more. Learn more about DEI at ADP on our YouTube channel: ADP - Diversity, Equity, Inclusion & Corporate Social Responsibility .

What you'll do:Responsibilities

Drive Associate and Customer engagement. Associate and Customer engagement is at the center of everything you do! You will promote associate and customer engagement with a focus on activity standards, business metrics, shared goals, and other improvement strategies. You will regularly provide progress updates to the Sr. Services Director and generate visibility to projects and their outcomes.

You will manage and embrace the translation of the (international) product/service portfolio into workable solutions with the aim to support ADP's goal to stay the world's leading multi-country payroll and HCM provider, all while adopting the 'agile way of working'. You are in the driver's seat in attracting, retaining and developing people and the needed skills to comply with the everchanging demands from the market, products and customers.

You will drive projects and initiatives to drive overall efficiency gains and improve productivity with the aim to increase ADP's market share in the Dutch market. You are responsible for the development and local execution of the strategy and portfolio.

Experience you'll need:Required Qualifications

• A proven track-record in leading teams or projects! Experience in a Services environment is an advantage.
• We prioritize critical thinking over formal educational qualifications. A bachelor's degree or higher is not required, but we are seeking candidates with great analytical- and problem solving skills.
• Other experience where skills including teamwork, resilience, trust-building, process optimization, improving efficiency and productivity, and a "can do" mentality will help you build team and client relationships, identify solutions, and achieve success.
• Ability to successfully lead transformative initiatives by shaking things up and being a change-champion.
• The will and focus to drive Customer engagement through strategic initiatives and personalized interactions enhancing overall customer satisfaction.
• Excellent communication skills (verbal, listening, and written, in both English and Dutch)

Bonus points for these: P referred Qualifications

• Experienced in managing and adopting change and managing multiple priorities
• Having 'makings things better' as your Middle Name
• Strong capacity for business metric analysis as well as lateral thinking
• Experience working across a wide geographical and stakeholder landscape

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

• Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
• Belong by joining one of nine Business Resource Groups to connect globally with networks and allies who share common interests and experiences.
• Grow your career in an agile, fast-paced environment with plenty of opportunities to progress.
• Ongoing training, development, and mentorship opportunities for even the most insatiable learner. .
• Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
• Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
• Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.

1. Cognitive and competency-assessments through our third-party assessment partner
2. First conversation with Nancy Maasbach (Sr. Service Director) & Calvin de Jong (HR)
3. Second conversation with Sr. Manager Services & (international) SLT-member

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace.

Isn't this what life is all about? Finding something meaningful that you love doing in a place you enjoy doing it? ADP can give you that opportunity.

large group of ADP associates standing in front of Europa Hotel entrancegroup of ADP associates standing behind a foosball table

"It's cool to come here and not just sit here and say, 'I'm going to answer phone calls.'' I'm actually educating the client, making it an easy and effortless experience for them. When you spend the time to educate them, they are so grateful. I've made a lot of personal connections.

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Why Come, Why Stay at ADP

(DESCRIPTION) Text, We asked associates why they came to ADP and why they stay. They came for many different reasons, like... Associates wear t-shirts with sentences on the front. I came for the opportunity. I came for the career. I came for the growth. I came for the experience. I came for the innovation. I came for the brand reputation. I came for the data. But most agree they stay for the people. The backs of the t-shirts all say, I stay for the people. Jobs dot A.D.P. dot com. The previous sentences appear in circles with new sentences below, I stay for the culture. I stay for the flexibility. Learn more at jobs.ADP.com. Logo: ADP, Always Designing for People

Why Come, Why Stay at ADP

(DESCRIPTION) Text, We asked associates why they came to ADP and why they stay.

Functie:	service manager
Startdatum:	02-06-2024
Ervaring:	Ervaren
Educatielevel:	HBO
Contracttype:	Vast
Salaris:	onbekend – onbekend
Uren per week:	1 – 40

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